Booking Notes & Guest Guidelines

1 Vehicle Booking & Full-Day Charges

• When a vehicle is booked for full-day sightseeing or for a specific duration, the vehicle is reserved exclusively for the guest for the confirmed period.
• If the guest decides to finish sightseeing early, skips sightseeing points or asks the vehicle to be released before the booked time, the agreed booking amount will remain unchanged.
• No discount or partial refund will be applicable merely because the guest chooses to use the vehicle for fewer hours or fewer sightseeing points.

2 Hotel Return During Sightseeing

• If guests leave the hotel for sightseeing and later request the vehicle to return to the hotel, and then ask the vehicle to come back again for further sightseeing, this must be informed and agreed before booking/payment confirmation.
• Hotel return and subsequent pickup may involve additional distance, time and vehicle usage.
• If this requirement was not included in the original booking, additional charges may apply.
• Requests made after sightseeing has started will be subject to vehicle availability and additional charges.

3 Vehicle Cleanliness

• Guests are requested to keep the vehicle clean throughout the journey.
• Throwing food wrappers, bottles, tissues, tobacco products or any other waste inside the vehicle is not permitted.
• Guests should use the dustbin/waste bag provided or keep their waste with them until a suitable disposal point is available.
• Food and beverages should be handled carefully to avoid stains or damage to the vehicle.

4 Alcohol & Intoxicated Behaviour

• Consumption of alcohol inside the vehicle is not permitted unless specifically agreed under a suitable private/group arrangement and permitted by applicable law.
• Guests are not permitted to create nuisance, use abusive language, fight, threaten the driver or other passengers, damage the vehicle or behave in a manner that creates a safety risk.
• If a guest is heavily intoxicated or behaves in a way that makes the driver feel unsafe, the driver may stop the vehicle at a safe and appropriate location and may refuse to continue the journey.
• In such circumstances, the guest may be required to arrange alternative transportation at their own cost.
• No refund or reduction in the agreed booking amount will normally be provided if the service has to be stopped due to the guest's unsafe, abusive or intoxicated behaviour.
• The driver has the right to prioritise the safety of the vehicle, passengers and himself/herself.

5 Driver Safety & Respect

• The driver is responsible for safely operating the vehicle and must be allowed to concentrate on driving.
• Guests must not distract the driver, repeatedly demand unsafe stops, ask the driver to overspeed, or pressure the driver to violate traffic rules.
• Guests must not argue with, threaten, abuse or physically interfere with the driver.
• Drivers may refuse any request that they reasonably believe could compromise road safety.

6 No Unsafe Driving Requests

For everyone's safety, guests should not request:

• Overspeeding
• Driving on restricted/unsafe routes
• Illegal parking
• Stopping at dangerous road edges
• Driving while the driver is tired beyond safe limits
• Any activity that violates traffic or local regulations

The driver may refuse such requests without being responsible for any resulting inconvenience.

7 Vehicle Damage

• Any intentional or negligent damage caused to the vehicle by the guest may be chargeable.
• Examples include damage to seats/interior, broken fittings, stains, vomiting caused by intoxication, excessive spillage or other avoidable damage.
• Any applicable cleaning, repair or restoration cost may be recovered from the responsible guest.

8 Luggage & Personal Belongings

• Guests are responsible for their own luggage, valuables, mobile phones, wallets, documents and other belongings.
• Please check the vehicle before leaving it at every stop.
• Lovely Shiva Tours & Travels will not be responsible for belongings left unattended or forgotten inside the vehicle.

9 Passenger Capacity

• The vehicle must not be overloaded beyond its permitted seating capacity.
• The number of passengers must match the vehicle category confirmed at the time of booking.
• Additional passengers cannot be added without prior confirmation.

10 Sightseeing & Route Changes

• The vehicle will operate according to the confirmed itinerary.
• Additional sightseeing points, route changes, detours or additional pickup/drop locations may attract extra charges.
• The driver may suggest changes where required due to traffic, weather, road conditions, local restrictions or safety concerns.

11 Waiting Time

• Guests are requested to follow the agreed pickup and sightseeing timings.
• Excessive waiting requested by the guest may attract additional charges where applicable.
• Waiting charges, if applicable, will depend on the vehicle, location and duration.

12 Pickup & Drop

• Guests should be ready at the confirmed pickup location and time.
• Delays caused by the guest may affect the sightseeing schedule.
• If the guest is delayed significantly, the driver may have to adjust the itinerary according to the available time.

13 Mountain Roads & Weather

Himachal Pradesh is a mountainous region. Travel may be affected by:

• Heavy rain
• Snowfall
• Landslides
• Road closures
• Traffic restrictions
• Local administration orders
• Other unexpected road or weather conditions

For safety reasons, the driver may change the route, postpone a sightseeing point or stop the vehicle temporarily when conditions are unsafe.

14 Respect Local Places

Guests are requested to respect:

• Local culture and traditions
• Temples and religious places
• Monuments and tourist attractions
• Local residents
• Public property
• Natural surroundings

Do not litter or damage public/private property.

15 No Illegal Activities

Any illegal activity, possession of prohibited substances, threatening behaviour, violence or damage to property is strictly prohibited.

If required, the matter may be reported to the appropriate authorities.

16 Guest Responsibility

Guests are responsible for providing correct information regarding:

• Number of passengers
• Pickup/drop location
• Travel dates
• Arrival/departure details
• Special requirements

Any special requirement must be communicated before booking confirmation/payment.

17 Additional Services & Charges

Any service not included in the confirmed itinerary or quotation may be charged separately, including additional:

• Pickup/drop
• Hotel return
• Waiting
• Kilometres
• Sightseeing points
• Route changes
• Vehicle usage
• Cleaning or damage-related expenses

18 Booking Confirmation

By making payment or confirming a booking with Lovely Shiva Tours & Travels, the guest confirms that they have read and understood these Booking Notes & Guest Guidelines and agree to follow them during the journey.