Refund & Cancellation Policy

1 Cancellation by Guest

Cancellation charges will depend on the time remaining before the scheduled service/travel date.

For Taxi / Sightseeing / Transfer Bookings

• More than 7 days before travel: Refund may be provided after deduction of applicable payment gateway, transaction or administrative charges.
• 3–7 days before travel: Up to 50% of the booking amount may be retained as cancellation charges.
• Less than 72 hours before travel: Booking amount may be non-refundable.
• No-show / guest does not arrive: No refund will normally be provided.

2 Tour Package / Multi-Day Booking

For multi-day Himachal tour packages, cancellation charges may vary depending on:

• Number of days before the trip
• Hotel cancellation charges
• Vehicle booking commitments
• Third-party service charges
• Peak-season or special-date bookings

Any non-refundable amount already paid to hotels, transport providers or other third parties may be deducted from the refund.

3 Cancellation by Lovely Shiva Tours & Travels

If we are unable to provide the confirmed service due to reasons within our control, we will make reasonable efforts to provide an alternative vehicle/service.

If an alternative cannot be arranged and the booking is cancelled by us, the eligible booking amount for the affected service will be refunded as applicable.

4 Weather & Natural Conditions

Himachal Pradesh can experience unpredictable weather and road conditions.

If travel is affected by snowfall, landslide, heavy rain, road closure, government restrictions, natural disaster or other circumstances beyond our control, cancellation/refund will be handled based on the actual non-refundable costs incurred and the availability of alternative arrangements.

5 Change of Travel Date

A request to change the travel date will be subject to vehicle and hotel availability.

Any additional charges imposed by hotels, transport providers or other service providers will be payable by the guest.

6 No-Show

If the guest does not arrive at the agreed pickup location/time without prior notice, the booking may be treated as a no-show and the amount may be non-refundable.

7 Refund Processing

Approved refunds will be processed through the original payment method wherever possible.

The time taken for the amount to reflect in the guest's bank account/card/wallet may depend on the payment gateway or banking institution.

8 Non-Refundable Services

Certain bookings may be specifically marked as Non-Refundable at the time of confirmation. In such cases, the applicable amount will not be refundable.

9 Additional Expenses

If a guest voluntarily cancels or changes a trip and incurs additional hotel, transport, food or other expenses, such expenses will be the guest's responsibility unless otherwise agreed in writing.

10 Policy Acceptance

By confirming a booking with Lovely Shiva Tours & Travels, the guest acknowledges that they have read and accepted this Refund & Cancellation Policy.